Frequently Asked Questions

Is delivery free?
Yes, all orders come with fast and free delivery.

What is your return policy?
We offer a hassle-free return policy. If you are not completely satisfied with your purchase, you may return it within 30 days for a full refund or exchange. Please see our Return and Refund Policy for more information.

Do you offer any promotions or discounts?
At the moment, we are not offering any promotions. Please sign up for our newsletter to stay up to date with our latest offers and exclusive deals.

Is the information I provide on your website secure?
Absolutely! To make sure all of your personal information is safe, we use SSL encryption. Your credit card details will not be saved by us, and they are only used once to process your purchase. We never store our customers’ private information.

What type of payment methods do you accept?
We accept Visa, Mastercard, and American Express, Apple Pay...

Does Amelia Rose Jewellery offer a quality guarantee?
Yes! If you find any flaws in your jewellery, please let us know immediately. We are committed to giving you the best shopping experience possible. Simply get in touch with us, and we’ll take care of it.

Product Availability
We do our best to keep our website up to date. However, items may sell out quickly. If this happens, we will do our best to offer you an alternative or let you know when the item is expected back in stock.

How can I get in touch with customer service?
Our customer service team is available by email and phone. We aim to respond to all enquiries within 1 business day.

📧 Email: info@ameliarose.com
📞 Phone: +44 74 4629 8795
🏢 Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
🕘 Support Hours: Monday to Friday, 9:00 AM – 5:00 PM